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Understanding and Managing the Customer Relationships in Real Estate course will concentrate on training participants on how to build strong customer relationships in real estate industry through the use CRM tools to effectively communicate products brands and successfully achieve customer’s satisfaction and retention.

Course Content

  • Fundamentals of CRM and user behaviour
  • Customer service orientation
  • Uniqueness of the real estate products/service offering across customers profiles
  • Matching products and service with customer profile
  • Loyalty and reward
  • Retention programmes
  • Cross selling and referral marketing
  • Using CRM tools and techniques
  • Useful communication etiquette

Who Should Attend?

  • Costumer Service Personnel and Managers
  • Marketers
  • Professionals
  • Entrepreneurs
  • Investors

Course Curriculum

No curriculum found !

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